Your mailbox questions, answered

11 questions

1. 01

   Can I use Mailboxx anywhere in the UK?

   Yes. You can manage your mailbox from anywhere in the UK. The service is available to UK residents with a verified UK forwarding address and proof of address, following our account checks.

2. 02

   Do you accept customers living abroad?

   Our service is currently for UK residents with a UK forwarding address and proof of address. We don’t currently offer accounts to people living abroad.

3. 03

   Can I start using the address as soon as I apply?

   You can start using your address once we confirm your account is approved and active. We’ll provide the exact address format and unique identifier so senders can direct post to your mailbox.

4. 04

   What does a scanned page mean?

   Each scanned side counts as one page. A letter scanned on both sides uses two pages of the Virtual Inbox monthly allowance.

5. 05

   Can I read the letters inside my envelopes on Forward Flex?

   Yes. Forward Flex includes envelope scans, and you can request scans of the letters inside for 25p + VAT per page. Bank cards, passports and similar items are kept unopened and posted to your verified UK address with your permission.

6. 06

   Will you automatically forward bank cards?

   Bank cards are kept unopened. We ask your permission before posting them to your verified UK address. Keep your forwarding address up to date in the app.

7. 07

   Can I use the address for every organisation?

   Both plans give you a separate address for business post and an included director’s service address. Select the £5 + VAT monthly registered address add-on if you need a company registered office. Organisations may still need your residential address or where the business operates for their own checks.

8. 08

   Will my home address disappear from public records?

   Using a separate address can reduce future exposure where that use is permitted. It does not automatically remove your address from older records or documents already published.

9. 09

   Can I cancel at any time?

   Yes. You can cancel your account at any time. Your service continues until the end of your current paid billing period, which is not refunded.

10. 10

    How long can I access scanned letters?

    Your scanned letters remain available in the app indefinitely. Paper originals are kept for 30 days after scanning.

11. 11

    How much does additional scanning cost?

    Additional scanning is 25p + VAT per page. This applies to extra pages beyond Virtual Inbox’s 25-page monthly allowance and letter scans requested on Forward Flex.