MAIL FORWARDING
A business address here and your post where you need it
Keep your business post separate from home, then have it forwarded to your UK address.
Forward Flex includes envelope scans and one monthly forwarding event with postage covered, for £24.99 + VAT a month. Both plans have a one-off setup fee of £14.99 + VAT.
See what has arrived before it reaches your door
We receive your post at your Mailboxx address and scan the envelopes. You can see what has arrived in your account before we forward the paper originals.
Forward Flex suits you if you prefer to receive your post on paper. You can add fortnightly or weekly forwarding if you’d like your post more often, or request scans of letters in the app for 25p + VAT per page.
Choose how often you receive your post
One forwarding event
Postage covered
Monthly forwarding
plus a mid-month send
Your post sent
once a week
Your included monthly forwarding event is sent in the first few days of each month, depending on weekends. Add fortnightly forwarding for £5 + VAT a month for another send around mid-month, or weekly forwarding for £15 + VAT a month for post sent once a week.
The postage for your included monthly forwarding event is covered by Forward Flex. Standard forwarding uses Royal Mail Second Class within the UK. Allow for postal delivery after we send your post. Bank cards, passports and similar items are kept unopened and posted with your permission under our restricted-mail policy.
Bank cards and other restricted items
We post bank cards and other items covered by our restricted-mail policy to your verified UK address. We keep these items unopened and ask your permission before sending them.
The restricted-mail policy explains how these items are handled. Keep your forwarding address up to date in the app.
Read the restricted mail policyA mailbox for your business letters
Mailboxx handles letters and business documents. We don’t accept parcels or packages, so please use a separate delivery address for those items.
Before your first forwarding run
After your account is activated, update the organisations that should send post to your Mailboxx address. Use the exact name and unique identifier provided. This is a new destination for those senders; it does not automatically redirect letters they still send to your old address.
Moving home? Easily update your UK forwarding address in the Mailboxx app before your next forwarding date, so your post reaches the right place.
Questions about forwarding
- 01
Can I read a letter before the original arrives?
Yes. Request a scan in the app for 25p + VAT per page. If you mainly want to read letters online, Virtual Inbox includes 25 scanned pages each month.
- 02
When will you send my post?
Monthly post is sent in the first few days of each month, depending on weekends. Fortnightly forwarding adds another send around mid-month; weekly forwarding sends your post once a week. The arrival date depends on the postal service after we send your post.
- 03
Can I receive physical post outside the UK?
Our current forwarding service is to verified UK addresses. We are not currently offering accounts to overseas residents.