MAIL SCANNING
Read your business post without waiting for the paper
A letter can need your attention even when you’re nowhere near the letterbox.
Our UK mail scanning service receives your business post and scans your letters so you can read them online. Virtual Inbox includes up to 25 scanned pages each month for £14.99 + VAT, with a one-off setup fee of £14.99 + VAT.
What happens when a letter arrives
Give senders the Mailboxx address, name and mailbox identifier shown in your account. We receive your post and make the scans included in your plan available online.
On Virtual Inbox, we open and scan your business letters. You can read them online and share them with the person who needs to act on them. You decide what happens next, whether that is replying to a supplier or sending a document to your accountant.
An envelope scan shows the outside of an envelope. Forward Flex includes these scans. When you want to read the letter inside, request a scan in the app for 25p + VAT per page.
What your monthly allowance covers
Virtual Inbox includes 25 scanned pages a month. Each scanned side counts as one page: a letter scanned on both sides uses two pages of the allowance.
Extra pages are 25p + VAT each, so you can scan longer documents or more letters when you need to.
Keep your letters within reach
Your scanned letters remain available in the app indefinitely, so you can return to them whenever you need. We keep paper originals for 30 days after scanning, giving you time to request the paper.
When you still need the original
Sometimes a scan is enough. Sometimes you need the paper itself. Request forwarding through the app and review the price before approving it. At our current location, forwarding on Virtual Inbox is £3 + postage + VAT.
Bank cards, PIN mailers, passports and other items covered by our restricted-mail policy are kept unopened. We post them to your verified UK address, with your permission.
See mail forwarding optionsProcessing time
Your post usually appears in the app within a few hours. Allow up to 24 hours, or 48 hours over weekends and bank holidays.
A separate address and direct access
Use your Mailboxx address on your business materials to keep your home address private. You can also access your post directly, without waiting for an accountant or another adviser to pass on each letter.
A director’s service address is included with either mail plan. You can also use Mailboxx as your company’s registered office by selecting our £5 + VAT monthly registered address add-on during signup. Once your mailbox is approved and the add-on is active, use the address details we provide for your company records.
Questions about scanning
- 01
Do I have to live near the address?
You can access your scans from anywhere in the UK. The service is for UK residents with a UK forwarding address and proof of address, so your business can be based elsewhere in the country.
- 02
What if I only receive a few letters?
Virtual Inbox can work well even if you only receive a few letters. It gives you a separate business address and direct access to your post. Compare the monthly price and setup fee with what you want from the service.
- 03
Can I use the address for company registration?
Yes. Select the £5 + VAT monthly registered address add-on during signup with either plan. Once your mailbox is approved and the add-on is active, you can use the address as your company’s registered office. A director’s service address is included with either plan.